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Customer's Return and Refund Policy

Customer’s Return and Refund Policy

Ø RETURN POLICY

If the customer is not satisfied with the purchase and wants to return it within 10 days after delivery, we will ask the customer to send the product back to the Vendor (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 10 days of delivery of product, we shall be not liable to accept return from the Customers.

l  The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.

l  All customers must contact www.luxstopp.com for approval before sending or returning any item to us.

www.luxstopp.com will not be responsible for the returned item without prior notification to www.luxstopp.com.

Note: www.luxstopp.com reserves the right of any changes of return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

 

REFUND POLICY

www.luxstopp.com or NGSIT does not set refund on behalf of the Vendors. The Vendor shall be responsible for communicating its refund policy to the Customers and to issue refund as per refund policy and in accordance with applicable laws.  All issues related to refund shall always be between the Customer and the Vendor. We (www.luxstopp.com) are not liable for any refund-related claims in connection with Vendor and Vendor hereby agrees to indemnify, defend and hold harmless the Website in connection therewith.

In a determination to accomplish customer satisfaction, if there is refund or any other issue, you can contact us for any other question through our email.

We take our customers feedback very seriously and use it to constantly improve our products and quality of service.

I.             HOW CAN I CLAIM MY REFUND?

Our refund policies are simple. You can claim refund by:

1.    Call us at our customer care number 1-289-856-8401 or;

2.    Send us an email at support@luxstopp.com or;

II.          METHODS OF PAYMENT AND REFUND?

When returning an item how you paid for your item will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

III.        REFUND CYCLE

Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.

 

IV.       UNETHICAL ORDER & CANCELLATION POLICY

·       In case of any product purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://luxstopp.com will not be liable to pay any refund to you in all such cases.